1. Introduction

Sachin Deep Cleaning ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

a) Account Registration Information

• Email address
• Password (encrypted)
• Phone number
• Name and address
• Payment information (processed securely)

b) Usage Information

• Pages and features accessed
• Time and date of visits
• Device information (browser, OS)
• IP address (for security and analytics)

c) Communication Data

• Messages sent through contact forms
• Customer support inquiries
• Order-related communications

3. Data Storage & Security

Cloud Database (Firestore)

Your account information, orders, and profile data are securely stored in Google Firebase (Firestore). Data is encrypted in transit and at rest. Access is restricted to authenticated users only.

Authentication

We use Firebase Authentication to securely manage user login. Your password is never stored in plain text and is encrypted using industry-standard security protocols.

Data Protection

• All data transmitted over HTTPS (encrypted)
• Firestore security rules restrict data access
• Regular security audits and monitoring
• Compliance with OWASP Top 10 standards

4. How We Use Your Information

• Service Delivery: To process bookings, send confirmations, and manage your account
• Communication: To send order updates, promotions, and customer support messages
• Analytics: To understand user behavior and improve our Service (Google Analytics)
• Notifications: To send push notifications about orders, promotions, and service updates (with your consent)
• Security: To detect fraud, prevent abuse, and enforce our Terms of Service
• Legal Compliance: To comply with applicable laws and regulations

5. Push Notifications

We may send push notifications about:

• Order confirmations and status updates
• Promotional offers and discounts
• Service reminders and announcements

You can disable push notifications at any time through your device settings or by contacting us.

6. Analytics & Tracking

We use Google Analytics and Google Tag Manager to track user behavior and improve our Service. This data is anonymized and used for:

• Understanding user preferences
• Improving user experience
• Measuring campaign effectiveness
• Troubleshooting technical issues

You can opt-out of analytics collection by adjusting your browser privacy settings or using the Google Analytics Opt-out Browser Add-on.

7. Data Sharing

We do NOT sell or rent your personal information. We only share data with:

• Service Providers: Google Firebase (data storage), Google Analytics (analytics)
• Legal Requirements: If required by law or court order
• Your Consent: Only with your explicit permission

8. Your Rights

You have the right to:

• Access: Request and view your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Disable notifications and marketing communications
• Data Portability: Request a copy of your data in portable format

To exercise these rights, contact us at support@sachindeepcleaning.com

9. Data Retention

We retain your personal data for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and data at any time. Even after deletion, some data may be retained for legal compliance or backup purposes.

10. Security Measures

• HTTPS encryption for all data in transit
• Google Firebase security (industry-standard encryption)
• Strong Content Security Policy (CSP)
• Regular security audits and monitoring
• Firebase App Check with reCAPTCHA protection against automated abuse

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date above. Your continued use of the Service constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: