1. Introduction

Sachin Deep Cleaning ("we," "us," "our," or "Company") operates the Sachin Cleaning App and website https://sachindeepcleaning.in (collectively, the "Service"). This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our cleaning service booking platform.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

a) Personal Information

When you create an account or place an order, we collect:

• Name - For personalizing your experience and order delivery
• Email Address - For account creation, order confirmations, and notifications
• Phone Number - For OTP verification, order updates, and cleaner coordination
• Profile Picture (optional) - For your account profile
• Delivery Addresses - House number, street, city, state, and PIN code for service delivery
• Precise Location Data - GPS coordinates when you use "Auto-Fill Current Location" feature

b) Order & Transaction Data

• Service bookings and order history
• Scheduled dates and times for cleaning services
• Special instructions for cleaners
• Payment transaction IDs and payment status (we do NOT store credit card details)
• Cart items and browsing history

c) Device & Usage Information

• Device ID - For push notification delivery and app analytics
• IP Address - For security and fraud prevention
• Device Information - Operating system version, device model, app version
• App Interactions - Pages visited, features used, search queries
• Crash Logs - App error reports for debugging and stability improvements

d) Communication Data

• Customer support inquiries and chat messages
• Contact form submissions
• Reviews and ratings you submit for services

3. How We Store Your Data

Firebase Cloud Services

We use Google Firebase to power our app infrastructure:

• Firebase Authentication - Securely manages your login credentials with industry-standard encryption
• Cloud Firestore - Stores your profile, addresses, orders, and cart data in encrypted databases located in India (asia-south1 region)
• Firebase Storage - Securely stores profile pictures and service images
• Firebase Cloud Messaging - Delivers push notifications for order updates
• Firebase Analytics & Crashlytics - Collects anonymized usage data and crash reports

Security Measures

• Encryption in Transit - All data transmitted between your device and our servers uses HTTPS/TLS encryption
• Encryption at Rest - Data stored in Firebase is encrypted using Google's enterprise-grade encryption
• Access Control - Firestore security rules ensure users can only access their own data
• OTP Verification - Phone and email verification via 6-digit OTP codes
• Regular Security Audits - We monitor for unauthorized access attempts

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process bookings, coordinate cleaning staff, and complete services at your location
• Account Management: To create and maintain your account, authenticate your identity, and secure your data
• Order Processing: To process payments (via Razorpay), send order confirmations, and track service completion
• Communication: To send order status updates, service reminders, promotional offers (with consent), and support messages via SMS, email, and push notifications
• Location Services: To auto-fill your address and help cleaners navigate to your location
• Analytics: To understand app usage patterns, improve user experience, and fix technical issues using Firebase Analytics
• Security: To detect fraud, prevent abuse, verify user identity, and protect against unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and respond to legal requests
• Customer Support: To respond to inquiries, resolve disputes, and provide assistance

5. Payment Processing

We partner with Razorpay for secure payment processing. When you make a payment:

• Your credit/debit card details are never stored on our servers
• All payment data is processed directly by Razorpay using PCI-DSS compliant systems
• We only store transaction IDs, payment status, and order amount for record-keeping
• Payment methods accepted: Credit Cards, Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD)

Razorpay's privacy practices are governed by their Privacy Policy.

6. Push Notifications

With your permission, we send push notifications via Firebase Cloud Messaging for:

• Order confirmations and status updates (cleaner assigned, on the way, service completed)
• Payment confirmations and reminders
• Promotional offers and discounts (with your consent)
• Service reminders and booking confirmations
• App updates and important announcements

You can manage notification preferences in the app's Profile > Settings or through your device's notification settings at any time.

7. Analytics & Crash Reporting

We use Firebase Analytics and Firebase Crashlytics to collect anonymized usage data and app performance metrics:

• App open events and screen views
• Feature usage statistics (anonymized)
• App crash logs and error reports
• Device information for compatibility testing

This data helps us identify bugs, improve app stability, and understand user preferences. You cannot be personally identified from this data. For more information, see Google's Privacy Policy.

8. Data Sharing & Third Parties

We do NOT sell, rent, or trade your personal information. We only share data with:

Service Providers

• Razorpay - Payment processing (transaction data only)
• Google Firebase - Cloud infrastructure, authentication, analytics, and messaging
• Cleaning Service Providers - Your name, phone number, address, and service details are shared with assigned cleaning staff to complete the service

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

If our business is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.

9. Your Rights

Under Indian data protection laws and applicable regulations, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate or incomplete information through the Profile section of the app
• Deletion: Request deletion of your account and associated personal data
• Objection: Opt-out of marketing communications and promotional notifications
• Data Portability: Request your data in a structured, machine-readable format
• Withdraw Consent: Revoke permission for optional data processing (location, notifications)

To exercise these rights, contact us at contact@sachindeepcleaning.in or use the in-app support feature.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active
• Order History: Retained for 3 years for legal and tax compliance
• Transaction Records: Retained for 5 years as required by Indian tax laws
• Deleted Accounts: Personal data is deleted within 30 days of account deletion request, except where legal retention is required

Even after deletion, some anonymized data may be retained for analytics and security purposes.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately. If you believe we have collected data from a child under 13, please contact us at contact@sachindeepcleaning.in.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last Updated" date above and sending a notification through the app or email. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Data Safety Summary (For Google Play Store)

For transparency with Google Play Store users, here's a summary of data practices:

Security Practices: Data encrypted in transit (HTTPS/TLS), Data encrypted at rest (Firebase encryption), Firebase Auth for secure authentication, OTP verification required for phone/email changes.