đ Your Data, Your Choice
We respect your privacy and give you full control over your personal data. This page explains how to delete your Sachin Deep Cleaning account and what happens when you do.
đą How to Delete Your Account
Through the Mobile App (Recommended)
Open the App
Launch Sachin Deep Cleaning app on your smartphone
Go to Profile
Tap the Profile icon (bottom navigation) or open the menu
Sign In (if needed)
Log in to your account if you're not already signed in
Find Delete Account Button
Scroll down to the bottom of your profile page and tap the red "Delete Account" button
Confirm Deletion
Review the warning message about what will be deleted, then confirm your choice
Account Deleted
Your account and all associated data will be permanently deleted within 24-48 hours
Through Email Support
If you cannot access the app or need assistance:
- Send an email to support@sachindeepcleaning.in with subject: "Account Deletion Request"
- Include your account email address and phone number (if registered)
- Confirm your identity - We may ask additional verification questions for security
- We'll process your request within 24-48 hours and confirm via email
đī¸ What Data Gets Deleted
â ī¸ Permanent & Irreversible
Account deletion is permanent. Once deleted, you cannot recover your data. Please ensure you have backed up any important information.
When you delete your account, the following data is permanently removed:
- Profile Information - Name, email, phone number, profile picture
- Saved Addresses - All delivery and service addresses on file
- Order History - Past cleaning bookings and service records
- Payment Methods - Saved credit cards and payment information
- Communications - Messages and support tickets
- User Preferences - Settings, notification preferences, favorites
- Account Balance - Any prepaid credits or wallet balance
- Reviews & Ratings - Any reviews you've written (preserved for transparency but de-identified)
What Data We Cannot Delete
- Transaction Records - Kept for legal and tax compliance (anonymized)
- Dispute/Refund Records - Retained for 3 years per financial regulations
- De-identified Analytics - Anonymous usage data with no personal identifiers
âšī¸ Important Information Before Deleting
đ° Outstanding Balance/Refunds
If you have a pending refund or credit on your account, please resolve it before deletion. Once deleted, we cannot process refunds to deleted accounts.
đ Active Bookings
If you have upcoming cleaning services scheduled, you must cancel them first or contact support before account deletion.
đ Recent Authentication Required
For security reasons, you must have recently logged into your account (within the last 24 hours). If you get a "requires re-authentication" error, sign in again and retry.
đ Data Security & Privacy
We are committed to protecting your privacy and complying with data protection laws including GDPR and India's Digital Personal Data Protection Act (DPDPA). Your account deletion is handled securely and your data is permanently removed from our active systems.
For more information about how we handle your data, please read our Privacy Policy.
â Frequently Asked Questions
No. Account deletion is permanent and irreversible. All data is permanently removed from our servers within 24-48 hours. We cannot recover deleted accounts under any circumstances.
Your account is deleted immediately upon confirmation in the app. However, due to database backup and synchronization processes, complete removal from all our systems may take 24-48 hours. You will not be able to log in immediately after deletion.
Reviews may be preserved as de-identified feedback to help other customers make informed decisions. Your name and personal details will be removed, but the review content may remain without attribution.
We are legally required to maintain transaction records for tax compliance, fraud prevention, and regulatory requirements in India. These records are anonymized and kept in secure, segregated systems.
Use the "Forgot Password" option on the login screen to reset your password. Or contact our support team and we can help verify your identity and delete your account via email.
No. For security and data protection, only the account owner can request account deletion. We verify ownership before processing any deletion request.
No. Uninstalling the app only removes it from your phone. Your account remains active on our servers. To delete your account, you must explicitly request deletion through the "Delete Account" button or contact support.
đ Need Help? Contact Us
If you have questions about account deletion or encounter any issues, please reach out to us:
đ Related Policies
- Privacy Policy - How we collect and use your data
- Terms of Service - User agreement and policies
- Data Request - Request a copy of your data